Terms of Sale
1. Welcome to Taste of Home Abroad!
This page details the terms and conditions on which we supply any of the products listed on our Site to you. Please read these terms and conditions carefully before ordering any products from our Site. By accessing any part of this website and by ordering any of our products, you agree to be bound by these terms and conditions and all other operating rules, policies, procedures and information that may be published on this Site by us (including, but not limited to, the Terms of Website Use and Privacy Notice).
At checkout, please tick the check box marked “I’ve read and accept the Terms & Conditions” if you accept them. Please understand that if you do not accept these terms and conditions, you will not be able to order any products from our Site.
Any reference in the rest of these terms to “you” or “your” is a reference to you as our customer and to your rights and obligations.
2. Make a contract with us
2.1 When you place an order with us, you are making an offer to buy products or to subscribe to regular receipt of products. We will charge your credit or debit card at the time of checkout. We will send you an e-mail to confirm that we have received your order (the Order Confirmation) but it does not indicate that a contract exists between us.
2.2 We will indicate acceptance of your order, and hence a contract between us, when we send you an e-mail confirming dispatch (the Dispatch Confirmation). In the unlikely event that the products are no longer available, or that we have made a pricing mistake, we will advise you of this as soon as possible and will provide a full refund taken on the order, upon which point there will be no contract between us.
2.3 While every care has been taken to ensure product information is as accurate as possible, all information provided is intended to give a general description of the products and is provided in good faith. Food products especially are constantly being changed and reformulated by manufacturers and we would therefore recommend that you do not rely solely on the information on our website and always check products labels or contact the manufacturer. Taste of Home Abroad are unable to accept liability for any incorrect information.
2.4 Images of products on this website are for illustrative purposes only. We will always send you the latest products that are available from our suppliers so your products may vary slightly from the image shown on the website due to manufacturer changes, etc., and will not include any accessories that may be pictured, unless stated in the specification of the products.
3. How to place an order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
3.2 The buyer assumes responsibility for the products being suitable for the purpose for which they are being purchased and for the accuracy.
3.3 All prices quoted on our website are in Dollars (USA).
3.4 All prices are inclusive of VAT, where applicable.
3.5 All prices exclude shipping and delivery costs, options and charges for which will be shown for you to choose from and which will be added to the total amount due before you place your order.
3.6 You will be required to pay for the products at the time of ordering, and for applicable subscriptions, subsequently at each auto-renewal, as detailed in the FAQ “When will I be billed?”. You hereby authorize the Company to bill you as per these payment terms. We reserve the right to terminate any contract if we are refused payment.
3.7 We use secure encrypted payment facilities for online purchases. You can pay for your order by credit and debit cards.
3.8 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation or for pre-paid subscriptions that have outstanding deliveries yet to be dispatched.
3.9 Promotional prices only apply during the period stated.
3.10 Only coupon codes obtained from our Website will be honoured. Coupon codes sent with a Gift Card have a 5-year limit and can be used any time within 5 years of issue but any other coupon codes from this website that are over 6 months old can be considered expired and will not be accepted unless specified.
3.11 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
4. Shipping & delivery
4.1 We aim to dispatch your order within 2 working days after your order is processed and payment is received and within 2 working days of the anniversary date for Subscription Boxes, and sooner than that if we can. You will receive an email to let you know when your order has been dispatched (the Dispatch Confirmation).
4.2 Please see the International Shipping page for further details of our shipping services as well as the shipping section of our FAQs on how it works.
4.3 We will deliver the products to the premises you specify on your order. It is your responsibility to ensure that the address details that you provide are correct. This should include a contact name and business name, if being shipped to a business, house name and number and a full postal/zip code. A contact phone number and email address for the recipient is required at checkout should the delivering courier need to contact them regarding delivery. Taste of Home Abroad will not be held responsible for any incorrect address details provided by the customer.
4.4 It is your responsibility to ensure someone is at home to accept delivery of your order so we encourage you to select a delivery address that will have someone available to sign for your parcel. All orders delivered by courier will need a signature on delivery. If the recipient is not there to receive a parcel the courier will attempt to deliver to an immediate neighbour or alternatively leave a card with contact details so that redelivery or collection can be arranged. If the courier doesn’t receive a response to the card, they will return the parcel to us after 4-5 working days.
4.5 Taste of Home Abroad is not responsible for lost or stolen packages that you choose to send by an untracked shipping service or for packages that are confirmed to be delivered, including loss or damage if the courier has to leave the products with a neighbour and it is then subsequently left unattended. Upon enquiry, Taste of Home Abroad will confirm delivery address the delivery was made to, date of delivery, tracking information and shipping carrier information to the customer to investigate.
4.6 If you change the delivery address once the products have been dispatched, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery if the carriers are able to make the change. This will delay your delivery.
4.7 If your order has not arrived within the designated time please call or email us.
4.8 Please check the products on delivery – any products found to be missing or damaged should be notified to us within 48 hours of delivery of the items.
4.9 If an order is refused by the recipient, we cannot refund the cost of the products or shipping.
4.10 Where a component of a box is out-of-stock, we will provide a substitute product of at least equal value to the out of stock item.
5. Risk and title
5.1 The products will be at your risk from the time of delivery.
5.2 Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.
6. Returns.
Due to the fact all items sold are food and edible we have a strict no return policy.
7. Damaged or defective products
7.1 If you or your recipient receive damaged or defective products or if we have made a mistake with your order the following terms in section 7 apply:
7.1 You must notify us of the damage or defect or error within 48 hours of receipt by email to orders@tasteofhomeabroad.com.
7.2 When damage occurs during delivery, we require photographic evidence from you to demonstrate that the individual product(s) in the package are indeed damaged. Damage is deemed to involve breakages, ruptures and other material impairments which affect the fitness for consumption, usefulness or functionality of individual component products but does not include minor deterioration to product packaging and containers, such as dents to tinned items. If we are satisfied that the product(s) have been damaged, and that the damage has been caused in transit, we will refund the relevant portion of the order value that has been damaged.
7.3 If any products are defective, we require photographic evidence from you to demonstrate that the individual product(s) in the package are non-conforming to the manufacturer’s standards. If we are satisfied that the product(s) are indeed defective.
7.4 If we make a mistake and you receive goods that you did not order or there are missing products in your package then we will refund you the cost of your missing goods.
8. Our refunds policy
8.1 If you have cancelled the contract between us within the 14-day cooling-off period and have returned the products to us in accordance with the terms we will issue a refund within 14 days of safe receipt of the products for the full price of the products, excluding delivery charges and any customs duties or fees that may have been incurred at initial delivery.
8.2 If you or your recipient receive damaged or defective products or we have made a mistake with your order and you have complied with the terms, we will refund the relevant portion of the order value that has been affected, up to the full value of the order if 100% of the products have been affected.
8.3 All refunds will be made to the card used to purchase the items.
8.4 Taste of Home Abroad is not responsible and cannot refund for lost or stolen packages that you choose to send by an untracked shipping service or for packages that are confirmed to be delivered by the courier. Upon enquiry, we will confirm delivery address the delivery was made to, date of delivery, tracking information and shipping carrier information for the customer to investigate.
8.5 If your parcel is returned to us following unsuccessful delivery attempts, or due to you providing incorrect address details, we will have to re-charge you the shipping costs to re-ship your order. If you decide to not have your order re-shipped then we cannot refund the cost of the products purchased.
9.Import duty and customs
9.1 Shipping around the World, your package may be assessed for liability to any local customs duty and taxes once it reaches customs in the destination country, Taste of Home Abroad has factored in a 25% customs duty for EU countries.
9.2 It is illegal to undervalue or mark as a gift any parcel to avoid paying duty, so please don’t ask us to do this as any requests will be declined. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws and cannot be held responsible for any customs seizures or confiscation as a result.
10. Disclaimers and limitation of liability
10.1 The products sold on this website have been designed to comply with all relevant USA / UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the USA / UK.
10.2 Every care has been taken to ensure product information and product images are as accurate as possible. We are unable to accept liability for any incorrect information.
10.3 We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
10.4 When purchasing chocolate or confectionery destined for or transiting through countries with hot climates, this is done at your own risk. Ambient orders including chocolate and confectionery are sent via courier or postal services and are not sent in chilled packaging.
11. Events outside our control
11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).
11.2 A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following:
11.2.1 Strikes, lockouts or other industrial action;
11.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
11.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
11.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
11.2.5 Impossibility of the use of public or private telecommunications networks;
11.2.6 The acts, decrees, legislation, regulations, or restrictions of any government.
11.3 Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.
12. Our right to vary these terms and conditions
12.1 We may revise and amend these terms and conditions from time to time.
12.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation.
13. Making a complaint
13.1 We welcome any form of feedback to help us to improve the service we offer. If you want to make a complaint, please contact us at orders@tasteofhomeabroad.com.
13.2 We will try to resolve any disagreements quickly and efficiently. We endeavour to respond to all complaints as soon as possible and within 14 days in any case. We will keep you informed as we handle your complaint and will respond within 30 days.